Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Getting Started
Shipping & Orders
Product Questions
Cancellation & Refund
Getting Started
How to start ? what to do ? All these are answered here on how to go about.
Do you need to create an account to shop ?
Not necessary, you can still go ahead and shop without creating an account. But without an wallet points cannot be added upon your shopping.
Are we available in offline store ?
As of now we are online.
How do you contact us for your queries ?
Customer care number : 9538219979
Customer care email ID : [email protected] or [email protected]
You can drop in your queries here, we will see to revert to you back within 24 hrs.
Shipping & Orders
This is how we take care of our shipping and other related things. Check it out !!
Which location do we ship currently?
Currently we ship only in Bangalore and plan to spread across country shortly.
Do we offer Cash on Delivery?
As of now we do not offer Cash on Delivery.
What is the shipping cost ?
The Shipping Cost depend on the weight of the product and on delivery location.
How long does the delivery take post the order confirmation ?
The order processing is done within 24 hrs from our end and further delivery details will be mailed to customers.
Products Related Questions
You might have some Questions Related to our products but don’t worry we have mentioned some basic product related Questions
The products mentioned organic, are they certified ?
Whatever products are claimed certified are with organic certifications from the manufacturers.
Do the products have FSSAI License
All the products listed here are with FSSAI License.
How are the products packed ?
All the products are packed under extremely high hygienic and in GMP certified facilities.
Are they really Organic Products?
Yes, We have selected only best in quality products
Cancellation & Refund
Basic Questions about Cancellation and Refund to give you a proper Satisfaction about your Shopping
What if the product received is damaged ?
Please make sure you take a video of the unpacking of the material to ensure that the arrived product is damaged & also send us the image and report in whats app immediately. Please contact customer care for further details on this.
Can I cancel the order ?
Yes, You can cancel the order on the same day of order placement. Unfortunately order cannot be cancelled post the dispatch.
When can I except the refund for the cancelled order ?
Refund will be processed immediately from our end, but it may take 2-3 business days for it be reflected in your account.